Terms & Conditions

GENERAL

These Terms and Conditions provide the basis for a good working relationship between Heart Light PS (Us) and the Client (you). It is not necessary for any Client to have signed an acceptance of these Terms and Conditions for them to apply. Any purchase or use of our services implies that you have read and accepted these Terms and Conditions.

PAYMENTS
You won’t get billed for hidden costs and will always be notified upfront. The price that we charge you for our services is stated in your proposal and/or invoice. You will pay us all the charges on or before their due dates. You can and may request additional services at any time after your Agreement has started.
If we agree to provide you with these services you will pay the additional charges they incur. We will charge you for any administration costs and/or loss of work that have occurred for any payment not being met for whatever reason. All payment is will be made in United States dollars and all prices are displayed exclude taxes unless stated otherwise.

TIMELINES
Exact turnaround time will depend on your response time. Any time frames or estimates that we give are contingent upon your full co-operation. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side.
Any work required in advance of an agreed schedule or timetable, any shortening of the contract period, or additional fees and expenses incurred during a project due to Client delays or extensions shall be charged and paid for at an additional rate of 50% of our hourly rate.

CREDITS
We can add you to our portfolio unless you prefer otherwise. The Client agrees that we are entitled to claim authorship of the design, and will be permitted editorial credits on all published or manufactured work. The Client must obtain our consent in writing before our name is reproduced in any finished product or other published material by the Client.

INTELLECTUAL PROPERTY
You guarantee you have permission to use the digital files you send us. You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us. You must indemnify us from any claims or legal actions related to illegal use.

WARRANTIES
All items created by us are eligible for 3 hours of free revisions for 30 days. You agree to use our services and facilities at your own risk and agree to defend, indemnify and hold us harmless from any and all demands, liabilities, losses, costs and claims. You agree that this indemnification extends to all aspects of the work completed by us.

REFUNDS
We refund all money minus our labor costs and project purchases if requested. All services are rendered ensuring quality. If at any time in the service rendering process, you are not satisfied with the quality of work, you may bring it to our attention. No refunds will be given for hours spent on research, development, design and administration. All deposits are non-refundable under any circumstances.

DATA PROTECTION
Because this data is valuable property and is of a highly confidential nature, Heart Light PS agrees not to disclose, transfer, duplicate, reproduce, or retain in any form or manner whatsoever all or any portion of the said data. Heart Light PS in no way acquires ownership or rights to further usage of this data.

DATA DESTRUCTION
The one time use of this data shall be limited solely and exclusively to the agreed upon offer. Heart Light PS agrees to return any copies of the data and to destroy any electronic copies of the data upon request.

LAWS
This agreement and all terms and conditions will be governed and construed in accordance with the laws of the United States of America.